After gaining distinctions last year at both Data Festival and Nuit des Rois along with MAIF for sucessfully implementing datakili to manage the whole insurance company's customer journeys..
In order to improve its customer journeys, Total Direct Energie has wished to breakdown data silos of customers’ interactions. datakili allows to visualize journeys with online and offline contacts, and to spot influent interactions on occurrences of calls, cancellations and house moves.
Club Med is extremely concerned with its customers’ satisfaction and wants to provide a tailored and consistent customer experience across all of its channels. .